客戶抱怨價格過高　你如何回信解釋

　　如果客戶對你公司某個產品價格過高寫來一封抱怨信，你作為一個外貿公司的銷售人員，該怎樣不卑不亢去回復這封信呢？各位網友可以看看下面這封回復信，寫得還是不錯的。如果哪個網友也想寫一封的話，不妨在文章下面的評論框直接發表，以供大家來參考。

客戶抱怨信原文（節選其中一句話）

The prices are very high for us. For us to have the option to sell your products here in (country), we need an additional 30% discount.

［參考回復函］

Dear xxx,

I am glad to hear from you， and much concerned about your requirement in the letter.

Regarding our last quotation, you consider the price to be high for you. I do think it is the common issue we face currently. As you know, the price of raw material goes up beyond our predict. We are proceeding to improve craft to lower the cost effectively.

The market goes big for these products day by day. Most clients have urged us to complete their orders in spite of high price. They all agree that these products are of most potential high profits in the near future.

Provided we offer 30% discount to you, could you like to double your volume? If not, I would like to kick off 10% price to start an initial friendly cooperation between us.

Your further comment is highly appreciated.

Yours truly,

William

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