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商務郵件書寫秘籍
職場新人在辦公室除了聽到電話鈴就“心驚膽戰”外,必定還會聽到的兩句話就是:“你發個傳真過去吧”,“你email我就行”。發傳真、寫郵件是職場必備招式,不會這些,怎么混職場?
1.發傳真必備第一句:你能把它傳真給我嗎
經典表達:
Could you please fax the invoice/invitation/quotation to me?
你能把發票/邀請函/報價單傳真給我嗎?
舉一反三:
Would you like to fax XXX to me?
Please send me a fax. My fax number is XXX.
傳真機號碼的構成
國內傳真號碼:區號(北京010,廣州020,上海021,天津022,重慶023)+傳真號碼
國際傳真號碼:國際代碼(00)+國家代碼(中國86,美國1,日本81,德國49)+區號(去掉區號前的0)+傳真號碼
2.發傳真必備第二句:我要給XXX發傳真,請給我個信號。
經典表達:
I’m sending a fax to XXX. Please give me a signal.
我要給XXX發傳真,請給我個信號。
舉一反三:
I guess there is something wrong with their fax machine. It is unavailable now. I’ll send it later.
發傳真一般步驟
Step1:把要傳真的紙張,一般有字的一面朝下(各傳真機不同,請根據指示操作)放入傳真機;
Step2:撥號。
(1)有單獨的傳真號碼時:撥號,在電話接通后,聽到“嘀”一聲后,按啟動鍵;傳真機顯示“send”狀態后,放下話筒,聽到“嘟”一聲后,說明傳真已發送完成。聽到忙音,則重新撥號。
(2) 電話和傳真機共用一個號碼時:撥號,在電話接通后,請對方給你一個傳真信號,聽到“嘀”一聲后,按啟動鍵;后面步驟同上。
3.發傳真必備第三句:傳真已發,請查收。
經典表達:
I have faxed you XXX. Please have a check.
我已經把XXX傳真給您,請查收。
舉一反三:
It would be great if you sign it and fax it back to me.
有些文件需要對方在收到傳真后簽名、批注,那么就請對方稍后再把以簽名或批注的傳真再發還給你。
4.發傳真必備第四句:傳真有些問題,請再發一次。
經典表達:
I have received your fax. But some pages were missing. Could you please fax it again?
傳真已收到,不過有缺頁,請再發一次。
舉一反三:
There were some pages too blurred to read. Please send it again.
I’m afraid you have sent the wrong file. Could you check it and send it again?
5.寫郵件必備:詳細信息我會發電郵告訴你。
經典表達:
I’ll email you tomorrow with the details.
我明天發電郵說明詳細信息。
舉一反三:
I’ll send an email to the parties concerned ASAP.
I’ll write an email to explain the details.
Let me check the email and report to you later.
外企郵件制度
TO:收件人,主要閱讀郵件的人。
CC:CC的全名是Carbon Copy,即抄送。只要是和該郵件所涉及信息相關的人,需要了解該郵件信息的人都要去CC。
BCC:BCC的全名是Blind Carbon Copy,即加密抄送。BCC一般用來放你的下屬。
FW:FW的全名是Foward,即轉發。你在發郵件給某人的時候,同時轉發給其他很多人。
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