實用英語之面試英語輔導：關于前臺經理職務

　Key Sentences（重點句子）
　　780.Why are you leaving your present job？

　　你為何要離開現職呢？

　　781.I'm desirous to leave my present employment so that I can improve my position and have more responsibilities.

　　我希望離開現職就是為了提高我的職位和獲得更多的責任，

實用英語之面試英語輔導：關于前臺經理職務

　　782.I'd like you to tell me some of what you've been doing recently.

　　我想請你告訴我你最近一直在做什么？

　　783.Every day I go to work on time to guarantee the proper operation of the front desk.

　　我每天按時上班，以保證前臺工作的順利進行。

　　784.We accept booking，tell about room rates，find out how the bill will be paid and help the guests to check in and check out.When some guests want to have cancellations，change rooms or extend a reservation，we should always offer our help with courtesy.

　　我們接受訂房、解釋房價、看顧客以什么方式結算，幫助顧客入住及結賬。如果有顧客要求取消預訂、換房間或延長住宿時間，我們總是給予周到服務。

　　785.In what way do most clients check out？

　　多數顧客以什么方式結賬？

　　786.Most clients check out by credit card，traveller's cheques or Master card.Our hotel doesn't accept personal cheques.

　　多數顧客用信用卡、旅行支票或萬事達卡結賬，

資料共享平臺

　　787.How do you deal with a reservation mix-up？

　　你們如何處理訂房出現的差錯？

　　788.If we are booked solid，I would first of all apologize to the clients for this mistake.Then I'll ask them to rest on the chairs while I contact another hotel for them.

　　如果所有房間都已訂完，我先向顧客道歉，然后請他們坐下休息，我為他們另外聯系一個賓館。

　　789.What would you do if the guest's total bill exceeds the credit limit？

　　如果顧客的賬單超過信用卡限額怎么辦？

　　790.I would ask if the guest is willing to pay the difference by cash.If not，I'll try to get permission from the office which set the limit to extend credit over that amount.

　　我先征求顧客意見，看他是否愿意用現金支付差價。如果不愿意的話，我就和發卡機關聯系，看能不能擴大限額度。

　　791.Why are you interested in working with our hotel？

　　你為何對到我們賓館工作感興趣？

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