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酒店文職人員HOTEL CLERK
酒店文職人員，通常被稱為酒店職員或前臺職員（Hotel Clerk），在酒店運營中扮演著重要角色。以下是小編收集整理的酒店文職人員HOTEL CLERK，歡迎閱讀，希望大家能夠喜歡。
酒店文職人員
Sandy Lin 15/F,TOWER2 ,BRIGHT CHINA,BUILDING1,BEIJING.
OBJECTIVE:
To contribute developed customer relations and administrative skills to a challenging in a hotel.
SUMMARY OF QUALIFICATIONS:
Developed interpersonal skills,having dealt with a diversity of clients,professionals and staff members.
Detail-and goal-oriented.
Function well in high-stress atmosphere.
Knowledgeable on both EECO and APTEC computers systems.
CAREER HISTORY
1992-Present THE OLIVER HOTEL,Whitewater,KS
Hotel Clerk
Resolved guests needs.Controlled reservation input utilizing EECO computer system.Handled incoming calls.Maintained daily reports involving return guests，corporate accounts,and suite rentals.Inspected rooms
1988-1991 WALDEN HOTEL,Walton,KS
Hotel Clerk
Trained personnel.Handled telephone,international fax and telex bookings.Maintained daily and monthly reports tracking demands and guaranteed no-show billing.Utilized APTEC computer for inputting group booking and lists.
1986-1987 WALDEN HOTEL,Walton,KS
Sales Associate
Assisted customers.Maintained stock.Opened/closed shop.Tracked best selling novels,and made recommendations to customers.
1983-1985 BETHEL COLLEGE,North Newton,KS
Secretary
Responsible for general clerical duties.Resolved inquiries.Assisted in locating guest speakers.
EDUCATION
BETHANY COLLEGE,Lindsborg,KS
Bachelor of Science;Sociology,1983
PREFERENCES
Furnished upon request
Candidates customer relations and administrative skills,essential in the hotel/hospitality field,are emphasized throughout the resume.
Education is de-emphasized because candidates work history is strong.
酒店文職人員
1.客戶接待：迎接客人，辦理入住和退房手續，確保客人的住宿體驗從一開始就愉快。
2.信息管理：更新并維護客人信息，包括預訂詳情、支付方式等，保證數據的準確性。
3.溝通協調：與酒店內部各部門（如客房服務、餐飲、維修）保持良好溝通，確保客人需求得到及時響應。
4.問題解決：處理客人投訴和特殊請求，提供解決方案，維護良好的客戶關系。
5.財務管理：處理客人賬單，包括收取押金、結賬和開具發票等工作。
6.預訂管理：處理電話和在線預訂，確認預訂細節，確保房間分配合理。
7.客戶服務：提供關于酒店設施、周邊景點、交通信息等咨詢，提升客人滿意度。
8.安全與合規：遵守酒店的安全政策和程序，確保客人信息的保密性和安全性。
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