商務英語的學習重點

　　學習重點和Homeworkreview

　　1.Homework review

　　2.Vocabulary study --- business, experience; data, criteria

　　3.Types of company structure

　　4.Flexible working

　　5.Oral practice --- career ambitions, your ideal kind of employer

　　6.Business passage reading

　　7.Homework

　　I. Homework review

　　Date: November 15, 2003

　　Report on: the necessity of an additional receptionist for the Overseas Travel Department

　　Introduction

　　This reports sets out to assess the necessity to recruit a new receptionist for the Overseas Travel department.

　　Reasons of the recruitment

　　More and more people are interested in travelling abroad and our department, which deals with all overseas travel, is getting an increase of about 5% additional enquiries every day.

　　The customer’s first point of contact with us is with our receptionists, either by telephone or face-to-face, and our present receptionist, though a very conscientious worker, simply cannot keep up with the continual increase in enquiries.

　　Duties

　　We badly need an additional receptionist, to share the work of the existing receptionist, dealing with enquiries by telephone, fax and e-mail as well as greeting clients who call in person and directing them to the appropriate Travel Advisors in our department.

　　Two receptionists will mean that there will be minimum delay in dealing with customers. We shall also be able to keep our reception desk open throughout the day, instead of having to close it for lunch as at present. Many customers are free only at lunchtime and our receptionists can have staggering lunch breaks.

　　The cost of employing an additional receptionist will be more than covered by the additional business we will be able to attract and handle.

　　Qualities

　　The additional receptionist should be fluent in Putonghua and English and a good knowledge of Japanese would be an advantage.

　　The new receptionist should be very well-presented and able to handle a wide variety of actual and potential clients in a friendly way. She/He should be able to work well with colleagues and should be fully computer-literate. Patience, empathy and understanding of individual needs are further essential qualities.

　　Recommendation

　　It is recommended, therefore, a newly appointed receptionist is badly needed to handle the large increase of enquiries and assure us of our expansion plans in overseas markets.

　　Wang Li

　　Head of overseas Travel Department

　　New words in the report

　　conscientious adjective careful to do everything that it is your job or duty to do有責任心的

　　A conscientious teacher may feel inclined to take work home.

　　a conscientious and hard-working student

　　conscientiously adverb

　　conscientiousness noun [uncountable]

　　his conscientiousness and loyalty to the company 他的責任心和對公司的忠誠

　　staggering adjective extremely great or surprising 杰出的，令人驚訝的

　　synonym amazing

　　The cost was a staggering $10 million. 價格貴得驚人，高達1000萬美元。

　　The financial impact on the town was staggering. 對這座城鎮的財政影響非常大。

　　staggeringly adverb

　　a staggeringly beautiful landscape 美不勝收的景色

　　empathy noun [uncountable]

　　the ability to understand other people’s feelings and problems 理解力，同情心

　　empathy with/for

　　She had great empathy with people. 她對人民很有同情心。

　　empathetic also empathic adjective

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