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辦公室英語:電話響了怎么辦?

時間:2024-08-25 13:55:21 學人智庫 我要投稿
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辦公室英語:電話響了怎么辦?

  新人初來乍到辦公室,最怕的就是電話響。不接電話總是不太好,接起來又不知道要說什么,于是電話鈴就成了Office新人的“魔音”!不用怕,學會經典的電話用語和基本表達,你也能優雅又專業地接電話了。

辦公室英語:電話響了怎么辦?

  1.接電話必備第一句:自報家門

  經典表達:

  Hello, ABC Company. This is XXX. How may I help you?

  您好,ABC公司,我是XXX。有什么可以幫您嗎?

  舉一反三:

  Good morning. ABC Company. This is XXX speaking. May I help you?

  Thank you for calling. You’ve reached ABC Company. This is XXX.

  2.接電話必備第二句:Ta不在,請稍等片刻。

  經典表達:

  XXX is not available at the moment. Could you hold for a few minutes please?

  XXX現在無法接聽您的電話,您能稍等片刻嗎?

  舉一反三:

  XXX is with a client now. Would you mind holding for a moment?

  XXX is currently unavailable. Can you please hold for a moment?

  We’re experiencing a high volume of calls. Would you please hold?

  3.接電話必備第三句:我為您轉接。

  經典表達:

  I’ll transfer your call to XXX.

  我將為您轉接到XXX。

  舉一反三:

  I’ll transfer you over to XXX’s line.

  I’ll put you through.

  I’ll put XXX on the phone.

  I’ll get XXX for you.

  I’ll connet you.

  4.接電話必備第四句:稍后再打給您。

  經典表達:

  Would you leave your name and number and I can call you back?

  您能留下您的姓名和電話嗎?我稍后再打給您?

  舉一反三:

  Do you have a number I can reach you back at?

  I’ll be glad to return your call if you will leave your name and number.

  5.接電話必備第五句:您需要留個口信嗎?

  經典表達:

  May I take a message for you?

  我能為您留個口信嗎?

  舉一反三:

  Can you leave a message?

  Would you like to leave a message?

  Can I transfer you to XXX’s voice mail?

  小編注:留言內容一般要包括以下幾個方面。(1)致電人姓名,(2)致電人公司名稱,(3)致電人電話號碼/分機號,(4)留言的日期和時間,(5)收到留言后需要做出的回應(回撥電話還是等候致電人第二次打入),(6)留言記錄者簽名(以防收到留言的人有任何不明白的地方可以再溝通確認)。

  6.接電話必備第六句:您能再重復一遍嗎?

  經典表達:

  Would you repeat that please?

  請您再重復一次好嗎?

  舉一反三:

  I beg your pardon?

  Would you say it once more please?

  Could you repeat what you just said?

  7.接電話必備第七句:感謝致電,結束通話

  經典表達:

  Thank you for your calling, have a nice day.

  感謝致電,祝您度過愉快的一天。

  舉一反三:

  Thank you for calling, goodbye.

  Thank you very much, goodbye.

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